Customer Strategist Journal
Let's get to work on AI
From building blocks to breakthrough
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What's the real deal with today's use of AI?
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AI tools to augment associates are beginning to generate outcomes and impact
Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
Traditional bots can't meet rising customer demands
From building blocks to breakthrough
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With new tool, employees gain "an expert in their ear" to help customers faster
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Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
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Can a sales attempt actually improve customer service?
Luxury retailers need to prioritize the right channels and KPIs to thrive
Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
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